Please read these Terms of Service carefully before using our services. By creating an account or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing or using WeyWeb IT Services ("Service," "we," "our," or "us"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users, including customers, visitors, and any other users of the Service.

2. Service Description

WeyWeb IT Services provides web hosting, domain management, and related professional services. Our services include but are not limited to:

  • Web hosting (shared, VPS, dedicated)
  • Domain registration and management
  • Email hosting services
  • SSL certificates
  • Website maintenance and support
  • Custom web development

See our products page for details.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our services.

3.2 Account Information

You agree to provide accurate, current, and complete information; maintain and update your account information; keep your password secure; notify us of any unauthorized access; and accept responsibility for all activities under your account.

3.3 Account Security

We recommend using a strong, unique password, enabling two-factor authentication (2FA), not sharing your login credentials, and logging out from shared or public devices.

4. Billing and Payments

4.1 Fees and Charges

Fees are due in advance for each billing cycle, non-refundable except as specified in our Refund Policy, subject to change with 30 days' notice, and charged automatically for recurring subscriptions.

4.2 Payment Methods

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfer (for annual plans).

4.3 Automatic Renewal

Unless you cancel before the renewal date, your subscription will automatically renew for the same billing period.

4.4 Late Payments

  • A late fee of 5% may be applied after the grace period
  • Services may be suspended after 7 days overdue
  • Your account may be terminated after extended periods of non-payment
  • Data retention is not guaranteed after termination

4.5 Taxes

All fees are exclusive of applicable taxes (VAT, sales tax, etc.). You are responsible for paying all applicable taxes.

5. Service Level and Uptime

5.1 Uptime Commitment

We strive to provide 99.9% uptime, excluding scheduled maintenance, emergency maintenance, events beyond our control (DDoS attacks, ISP failures, natural disasters), and problems caused by customer actions.

5.2 Service Credits

If we fail to meet our uptime commitment, you may be eligible for service credits. Contact support for details.

5.3 No Warranty

Services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree NOT to use our services for:

  • Illegal Activities: Any activity that violates laws or regulations
  • Abuse & Harassment: Threatening, harassing, or defaming others
  • Spam & Phishing: Sending unsolicited emails or fraudulent communications
  • Malware Distribution: Hosting or distributing viruses, malware, or harmful code
  • Copyright Infringement: Hosting pirated content or infringing intellectual property
  • Resource Abuse: Excessive CPU/bandwidth usage affecting other users
  • Security Violations: Hacking, port scanning, or unauthorized access attempts
  • Network Abuse: DDoS attacks or other network disruption
  • Cryptocurrency Mining: Using hosting resources for mining

6.2 Enforcement

Violations may result in warning, immediate suspension, termination without refund, or legal action.

6.3 Resource Limits

Exceeding shared hosting resource limits may result in temporary throttling, an upgrade requirement, or additional usage fees.

7. Data Backup and Security

7.1 Your Responsibility

You are responsible for maintaining backups of your data. While we perform regular backups, we are not responsible for data loss.

7.2 Our Backups

Our automated backups are for disaster recovery purposes only, are not guaranteed to be available or complete, may have restoration fees, and do not replace your own backup strategy.

7.3 Security

We implement industry-standard security measures. However, no system is 100% secure.

8. Intellectual Property

8.1 Your Content

You retain all rights to content you upload or create. By using our services, you grant us a limited license to host, store, and display your content as necessary to provide the services.

8.2 Our Intellectual Property

All aspects of our service (website, software, logos, branding) are owned by WeyWeb IT Services and protected by copyright, trademark, and other intellectual property laws.

8.3 DMCA Policy

If you believe content hosted on our servers infringes your copyright, please contact us with a description of the copyrighted work, the URL of the infringing content, your contact information, and a statement of good faith belief.

9. Cancellation and Termination

9.1 Cancellation by You

You may cancel at any time through your account dashboard or by contacting support. Upon cancellation: services remain active until the end of your paid period; no refunds for partial months; auto-renewal will be disabled; data retained for 30 days then permanently deleted.

9.2 Termination by Us

We may suspend or terminate your account for violation of these Terms, non-payment, fraudulent or illegal activity, abuse of our services, or security threats.

9.3 Effect of Termination

Upon termination, your access will be immediately revoked, outstanding fees remain due, data may be deleted after 30 days, and you must remove any references to our services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: we are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability is limited to fees paid in the 12 months preceding the claim. We are not responsible for data loss, business interruption, lost profits, or third-party services or content.

11. Indemnification

You agree to indemnify, defend, and hold harmless WeyWeb IT Services, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services, violation of these Terms, or violation of any rights of others.

12. Dispute Resolution

12.1 Informal Resolution

Before filing a formal dispute, please contact us at admin@wwit.uk to resolve the issue informally.

12.2 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law provisions.

12.3 Jurisdiction

Any disputes shall be resolved in the courts of England and Wales.

12.4 Arbitration

For disputes under £10,000, parties may opt for binding arbitration instead of court proceedings.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms, updating the "Last Updated" date, and sending email notification for material changes. Your continued use of our services after changes constitutes acceptance.

14. General Provisions

These Terms constitute the entire agreement between you and WeyWeb IT Services. If any provision is found to be unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent.

15. Contact Information

For questions about these Terms of Service:

  • Email: admin@wwit.uk
  • Support Portal: Submit a Ticket
  • Legal Department: legal@mjvb.co.uk
Important: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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