Last Updated: March 14, 2026
We offer a 30-day money-back guarantee on most of our services. If you're not satisfied for any reason, you may request a full refund within 30 days of your initial purchase.
The following items and services are NOT eligible for refunds:
Domain name registrations, transfers, and renewals are non-refundable due to immediate registration fees paid to domain registries.
SSL certificate purchases are non-refundable once issued.
Custom website development, design work, and programming services are non-refundable once work has begun.
Setup fees, migration fees, and other one-time administrative charges are non-refundable.
Any third-party services or licenses purchased through us are subject to the refund policies of those providers.
Services purchased at promotional or discounted rates may have different refund terms as specified at the time of purchase.
Renewal charges may be refunded if requested within 7 days of the renewal date, provided no data has been uploaded or modified, no support tickets were opened, and services have not been actively used since renewal.
If you do not wish to renew, please cancel auto-renewal before the renewal date. We send reminder emails before renewal.
Pro-rated refunds are generally not available. When you cancel, services remain active until the end of your paid period with no refund for unused time.
Exception: Pro-rated refunds may be considered in cases of extended service outages at our sole discretion.
Alternatively, email us at admin@wwit.uk with "Refund Request" in the subject line.
We review all refund requests within 2-3 business days. You will receive an email notification of approval or denial.
Upon refund approval, your service will be immediately terminated and all data will be deleted within 7 days.
In lieu of refunds, we may offer service credits for extended service outages, billing errors, customer loyalty rewards, or resolved disputes. Service credits are applied to your account balance, can be used for any future services, and do not expire while your account is active.
Before filing a chargeback with your bank, please contact us directly. Most issues can be resolved quickly through our support team.
Filing a chargeback instead of requesting a refund may result in immediate suspension or termination of services, deletion of all account data, account ban, and a chargeback fee if ruled in our favor.
Chargebacks filed after services have been delivered and used may be considered fraudulent. We reserve the right to pursue legal action.
If you downgrade from a higher-tier plan, no refund is provided for the difference. The downgrade takes effect at the next renewal date and you retain access to your current plan until renewal.
We are not responsible for refunds or service credits in cases of natural disasters, war or civil unrest, government actions, internet backbone failures, major DDoS attacks, or other events beyond our reasonable control.
We reserve the right to deny refunds if we detect abuse, including repeated purchasing and refunding, extracting data before requesting a refund, using services heavily then claiming dissatisfaction, or violating Terms of Service. Accounts found abusing the refund policy may be permanently banned.
If you paid taxes (VAT, sales tax) on your purchase, taxes will be refunded along with the service fees. Consult your tax advisor for guidance.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
If you have questions about our Refund Policy or need to request a refund: